GDPR Compliance

Last updated: June 7, 2026

Our Commitment to Data Protection

Fresh Begin is committed to protecting your personal data in accordance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we comply with these regulations.

Data Controller

Fresh Begin acts as the data controller for personal information collected through this website and our business operations. We determine how and why your data is processed.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent: When you provide explicit permission through form submissions or direct communication
• Contract: When processing is necessary for delivering services you've requested
• Legitimate Interests: For business operations, provided this does not override your fundamental rights
• Legal Obligation: When required to comply with laws and regulations

Your Data Protection Rights

Under UK GDPR, you have the following rights:

Right to Access

You can request copies of your personal data. We may charge a reasonable fee for multiple copies or manifestly unfounded requests.

Right to Rectification

You can request correction of inaccurate or incomplete personal information we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, including when it's no longer necessary for the purpose it was collected.

Right to Restrict Processing

You can request limitation of how we use your data in specific situations, such as when you contest its accuracy.

Right to Data Portability

You can request transfer of your data to another organization or directly to you in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not currently use automated decision-making or profiling. If this changes, we will update this notice accordingly.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two additional months for complex requests.

Data We Collect

We collect and process the following categories of personal data:

• Identity information (name)
• Contact information (email address, postal address)
• Project preferences and requirements
• Communication records
• Technical data (IP address, browser information)

How We Use Your Data

Personal data is used for:

• Responding to enquiries and providing consultation services
• Preparing quotes and proposals
• Managing renovation and design projects
• Maintaining business records
• Complying with legal and regulatory requirements

Data Sharing

We only share personal data when necessary with:

• Service providers bound by confidentiality obligations
• Professional advisors under professional duty of confidentiality
• Regulatory authorities when legally required

We do not sell or rent personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to ensure data security, including:

• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Data Retention

We retain personal data only as long as necessary for the purposes collected, or as required by law. Typical retention periods include:

• Enquiry data: 2 years from last contact
• Project data: 6 years from project completion for legal and warranty purposes
• Financial records: As required by HMRC regulations

International Data Transfers

We primarily process data within the United Kingdom. If data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach.

Right to Complain

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

Updates to This Notice

We may update this GDPR compliance notice to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Contact Information

For questions about data protection or to exercise your rights, contact us at:

Email: [email protected]
Address: 42 Ashford Lane, Manchester, M15 6BH, United Kingdom